Seize the GDPR Opportunity

When you check your smartphone and open a news app, chances are you will see an article about Brexit, North Korea or Donald Trump. However more and more frequently these days you will find a report on a well-known business becoming the latest victim of some kind of Cyber-attack, and these breaches are becoming more innovative and more persistent. In 2015 the first ever known successful Cyber-attack on a power grid took place. Hackers compromised the systems of three distribution companies tem...
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What’s Ahead for Businesses in the Age of the Customer?

For the second article in our Customer Experience Counts series, we look to the near future, at some of the big-picture dynamics affecting businesses. Understand the driving forces of CX and it’s easier to spot opportunities for your own business. There is a lot to talk about so this will be a blog in two parts. In this part, we will focus on business and people. In part two, we will look at trends in cyber security, supply chains and future technology. We are now in the ‘Age of the Customer’...
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The Rise Of The Bots

AI bots will power 85% of customer service interactions by 2020 I’m not going to start with the cliché that Robots are going to take over the world - well not yet - however the role of artificial intelligence has developed significantly from playing chess on MSN. We have seen this mainly in the consumer space so far with the launch of services like Siri and Alexa, however, this is only the beginning. The role of artificial intelligence is changing significantly in the business world and is...
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Educate, Market, Enable and Deliver with Microsoft Surface

The Ingram Micro Surface-as-a-Surface (SAAS) offering is all about enabling our channel partners and resellers to promote the Surface range and increase it’s already strong positioning in the premium device space.  It calls upon all business areas of the Ingram Micro ecosystem and will empower resellers to offer the entire Surface and Microsoft suite. The end-to-end solution allows reseller partners to accelerate implementations for their own customers and permit a degree of flexibility.  Additi...
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How IoT Is Changing Digital Signage

Some pro AV solution providers see IoT as a legitimate opening for growth and are making moves to cash in, while others are frozen scared or ignoring the indicators that the opportunity is real. Rest assured, the opportunity is very real. Last year, a survey conducted by analyst group Gartner indicated that 43% of enterprises were planning to implement an IoT solution by the end of the year. Bain predicted that annual revenues could reach $450 billion in 2020 for those companies supplying IoT...
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