The Perfect Distribution Love Affair

I wanted to tell a story, a story of the perfect distribution love affair… Microsoft Surface and Ingram Micro. Why is it the perfect love affair? Because we have been through a lot, we have grown together; we understand each other and our collaboration is the envy of others. Not only do we mean a lot to each other; we need each other. I want to tell you how this partnership started and how we see our sought after collaboration developing this financial year. Let’s go back to the beginning....
More

Converging Ideologies

How existing specialist technologies are converging and new technologies are coming to the fore right now – and how Ingram Micro is changing to support that convergence It is of no surprise to any of us that the world we live in is changing at an ever increasing rate. It has been this way since Charles Babbage first formulated the idea of a programmable computing device back in the 19th century. Since then, we’ve seen an accelerating progression from the first valve-based counting machines, t...
More

How would you rate your experience today?

There are lots of different metrics that measure aspects of customer experience (CX). But which ones should you be using? And, crucially, what do they tell you? In this Customer Experience Counts article, we look at the most popular methods. These are all fast, relatively frictionless surveys that pop up after an interaction with your company. They generally ask one or two focused questions that only take a moment of the customer’s time, but can reveal a great deal. Are you happy? Custome...
More