The Rise Of The Bots

AI bots will power 85% of customer service interactions by 2020 I’m not going to start with the cliché that Robots are going to take over the world - well not yet - however the role of artificial intelligence has developed significantly from playing chess on MSN. We have seen this mainly in the consumer space so far with the launch of services like Siri and Alexa, however, this is only the beginning. The role of artificial intelligence is changing significantly in the business world and is...
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