How would you rate your experience today?

There are lots of different metrics that measure aspects of customer experience (CX). But which ones should you be using? And, crucially, what do they tell you? In this Customer Experience Counts article, we look at the most popular methods. These are all fast, relatively frictionless surveys that pop up after an interaction with your company. They generally ask one or two focused questions that only take a moment of the customer’s time, but can reveal a great deal. Are you happy? Custome...
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7 Tips To Enhance Your LinkedIn Company Page Posts

Did you know that there are over 500 Million LinkedIn users? Did you know that 71% of professionals feel that LinkedIn is a credible source for professional content? Did you know that LinkedIn company pages are growing YoY? From 2016 to 2017 they grew from 24% to 57% and this number is increasing every day. The proof is in the numbers. LinkedIn is booming and it has grown to become the world's largest social network for working professionals. In fact, it is one of the largest social networks alo...
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5 New LinkedIn Features You Need To Know

If you've logged into LinkedIn over the past few weeks then you may have noticed there have been quite a few changes to its overall look and feel.  After Microsoft acquired the social platform back in 2016, LinkedIn announced that it would be redesigning the desktop website to more closely mirror its mobile app and those changes have started to roll out. With any kind of change to a website, things move around and you want to make sure you are utilising the platform to the best of your ability. ...
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Do something today that your future self will thank you for | Apprentice Update

Being an Apprentice at Ingram Micro, so far, has been an experience to remember. It was overwhelming at first; starting my first full-time job in an office with people I wouldn’t have ordinarily mixed with and sure, I had a part time job before but that was nothing compared to what I was about to head into. On my first day, I realised the other apprentices were also in the same boat as me which helped calm my nerves. The company is full of friendly people who made me feel welcome and helped me e...
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10 Key Benefits of Using Social Media for Business

Businesses of all sizes are starting to realise the huge benefits of social media marketing and its increasing importance in the race to stay ahead in an ever-changing market. There are over 3Billion internet users and 2Billion of those have active social media accounts. Imagine that many people in one room?! Popular social platforms are dominating traditional marketing strategies and offer businesses ways to stay relevant to their audience, valuable data and essentially a free platform to reach...
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Staying Connected in the Workplace

The Millennial workforce is working from home more and more. It is a trend that has been growing for years and isn’t showing any signs of slowing down. A recent study from Polycom shows that almost a full third of employees around the globe are regularly working remotely, and almost two-thirds have some sort of flexible work schedule. Clearly the concept of the workplace is changing both rapidly and dramatically. This change has brought about a lot of positives: productivity is up and stress ...
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The launch of the Microsoft Surface Studio

With the launch of the Microsoft Surface Studio happening on 15th June I felt this would be the perfect opportunity to share one of the many reasons why I love working with Microsoft Surface. Not only are they a prestigious, premium brand… they develop and release incredible products just like the Surface Studio. Am I being dramatic? I would suggest not. Take one look at the wonderful Surface Studio, so meticulously designed and crafted to serve the world of design, architecture, education an...
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Educate, Market, Enable and Deliver with Microsoft Surface

The Ingram Micro Surface-as-a-Surface (SAAS) offering is all about enabling our channel partners and resellers to promote the Surface range and increase it’s already strong positioning in the premium device space.  It calls upon all business areas of the Ingram Micro ecosystem and will empower resellers to offer the entire Surface and Microsoft suite. The end-to-end solution allows reseller partners to accelerate implementations for their own customers and permit a degree of flexibility.  Additi...
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Customer Experience Counts – Our focus for 2017

Customer experience (CX). It’s being heralded by analysts as the next big competitive battleground for organisations of all sizes, in all sectors. It’s easy to understand why. Get it right and you gain a powerful competitive advantage. Get it wrong and both your bottom line and reputation could take a knock. Today, customers are more empowered than ever before, and technology is at the heart of this. Seize the CX opportunity It’s worth the time and effort. In fact, according to Forrester, 72...
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